Privacy Notice

Last updated: August 2026

The Fountain Centre (Registered Charity No. 1089086) is committed to protecting your privacy and being transparent about how we use your personal information.

This notice explains what information we collect, how we use it, and the choices and rights you have. It applies to visitors to our website, supporters, donors, volunteers, and people who use our services.

Who we are

The Fountain Centre is an independent cancer support charity based at the Royal Surrey Cancer Centre, Guildford. We are the data controller for the personal information we hold about you.

If you have any questions about this notice or how we handle your information, you can contact us at:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Phone: 01483 406618

• Post: The Fountain Centre, Royal Surrey Cancer Centre, Guildford, Surrey

• Website: www.fountaincentre.org

What information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, postal address, phone number

• Information you give us — through enquiry forms, event bookings, volunteering applications, or when you contact us directly

• Donation information — including payment details (processed securely by our payment provider), Gift Aid status, and giving history

• Service-related information — if you access our support services, limited information needed to provide that support appropriately

• Website usage information — such as pages visited and how you found our site, gathered through cookies and similar technologies

We do not collect more information than we need.

How we use your information

We use your information to:

• Respond to enquiries and provide the services you've asked for

• Process donations and claim Gift Aid where applicable

• Keep you updated on our work, events, and how your support makes a difference (only where you've agreed to this)

• Manage volunteer applications and involvement

• Improve our website and services

• Meet our legal, regulatory, and reporting obligations as a registered charity

Our legal basis for processing

We rely on one or more of the following legal bases:

• Consent — for example, when you sign up to our newsletter or marketing communications

• Legitimate interests — for example, responding to enquiries or improving our services, always balanced against your rights

• Contract — where we need to process information to fulfil a service or event booking

• Legal obligation — for example, retaining donation records for tax and audit purposes

Sharing your information

We do not sell your personal information. We may share it with:

• Trusted third-party service providers who help us operate, such as payment processors, email platforms and IT providers, under arrangements designed to protect your data

• Regulatory bodies, where we are legally required to do so

We do not share your information with third parties for their own marketing purposes.

How long we keep your information

We only keep personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

Retention periods vary depending on the type of information. For example, financial records relating to donations are usually kept for at least six years.

Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information, in certain circumstances

• Object to or restrict how we use your information

• Withdraw consent at any time, for example by unsubscribing from our newsletter

• Ask us to transfer your information to another organisation, in certain circumstances

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use our site.

You can manage cookies through your browser settings. Further information about the cookies and similar technologies used by the Fountain Centre will be available in our Cookie Policy.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Changes to this notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.

How to complain

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: ico.org.uk
Telephone: 0303 123 1113